
To start with the ending, it was a 'huge success'.
1893, at the Chicago World's Fair. A secluded attic booth, which everyone whispered was "a failure," became a legend by recording an astronomical profit of $1 million just before the fair ended.This is the story of Heinz, a global food company symbolized by the number '57', which we commonly see in supermarkets today.
However, behind this spectacular ending lay a nerve-wracking moment of crisis.
Manager Hans arrived in Chicago with the canned products he had ambitiously prepared.
But the position assigned to him was the worst possible.
It was in the furthest corner of the exhibition hall, a secluded 'attic' space where no one ever set foot.
For three days after the fair opened, while other booths screamed with surging crowds, Hans's attic remained eerily silent.
Neither flashy lights nor delicious smells were of any use. People didn't even know 'what was there' in the first place. An ordinary person would have given up here or spent the time protesting to the organizers.
But Hans was different. Instead of blaming the environment, he began to design 'bait to move people's hearts.
On the fourth day of the opening, strange objects began to appear all over the floor of the fairgrounds.
People would walk by, discover something heavy and glittering under their feet, and bend down.
It was an elaborately crafted 'small bronze plaque.'
Inscribed on the plaque was a short but powerful phrase.
"If you find this plaque, please come to the 'Hans Food Booth' located in the exhibition hall attic. We will exchange it for a special souvenir."
At first, one or two people began climbing the stairs to the attic out of curiosity. And what they came down with in their hands was not just a simple souvenir.
Hans provided them with samples of its delicious canned goods along with top-notch service.
With free souvenirs and delicious food, word of this spread by word of mouth throughout the entire fair.
In just a few hours, the situation had completely reversed.
The empty attic stairs were packed with people holding plaques.
The crowds were so large that the Fair headquarters had to dispatch police to maintain order.
The thousands of bronze plaques scattered by Hans were not merely pieces of metal, but became 'maps' and 'invitations' that guided people to their destinations.
The location of the 'attic,' which was the most disadvantageous aspect, actually transformed into an element that added a sense of mystery as 'a special place known only to me.'
Ultimately, Hans's booth became the top attraction of the expo, and the enthusiasm did not subside even after the plaque event ended.
While it is often said that "you can tell a promising tree from its sapling," Hans's story demonstrates that "it is ultimately human will and ideas that make flowers bloom even in barren land."
In a business environment, 'location' is absolute. However, Hans's strategy is akin to the origins of modern 'viral marketing' and 'gamification.'
This perfect narrative, which motivates customers to take direct action (collecting plaques), provides rewards (souvenirs), and allows them to experience the brand's value (the taste of the canned goods) in the process, resonates deeply with us today.Do you feel like you are falling behind others in a competitive society? Or are you resentful that the world doesn't recognize your excellent content? That is precisely the time to throw your own 'bronze plaque.' First, shift your perspective. The attic is not a place of isolation, but can become a 'VIP lounge' where you can receive the most special treatment. Second, design the customer's journey. Marketing that sits and waits is dead marketing. You must provide a reason for customers to walk toward you.
Third, originality is capital. The $1 million profit did not come from canned goods, but started from an idea that came from Hans's head.
Adverse conditions are actually the best stage to make your creativity shine.
What nameplate are you holding in your hand right now? The moment you ponder where to throw that nameplate, the 'golden key' that will open the closed doors of the market will be yours.